What technique is suggested for managing a situation involving someone with mental illness?

Using de-escalation techniques is essential when managing a situation involving someone with mental illness. De-escalation involves employing strategies that reduce the intensity of a conflict or an emotional situation. This can include remaining calm, using a soft tone of voice, and maintaining a safe distance to avoid overwhelming the individual. It focuses on creating a supportive environment while helping to reduce anxiety and agitation. Through these methods, officers can help guide the individual towards a state of calm, thereby minimizing the risk of escalation and ensuring safety for both the individual and the officers involved.

This approach recognizes the challenges that come with mental health issues and emphasizes communication, empathy, and understanding, which are crucial in effectively resolving potentially volatile situations.